1. Hard and soft copy retrieval at every step of the process
Our state of the art warehousing technology reduces retrieval time dramatically by tracking your documents at either box or file level via barcode technology. Full reporting and audit trails are available on the movement of all items, helping ensure quick efficient archiving and retrieval of documents.
2. Full disaster recovery with paramount security
Capita’s storage facility offers a safe and secure environment for your documents, protected with 24-hour on-site security, site-wide CCTV and secure Internal loading bay for goods in and goods out. All Capita Total Document Solutions’ staff, working at our storage facility, are required to sign non-disclosure agreements and are trained in the requirements of the Data Protection Act.
Additionally, we provide a secure collection and courier service and internally secured access controlled racking area for storage of particularly sensitive items. Access to the building is carefully controlled via access restricted proximity cards, with procedures in place to ensure all visitors to the site are escorted at all times.
3. Large, single site storage
Purpose built warehouse and administration facility which consists of over 1.5 million cu ft storage capacity.
4. Cost effective
Our storage facility helps you free up your valuable office space and contributes towards health and safety in the workplace by storing documents off-site. Our large storage facility enables us to benefit from economies of scale. These cost savings are passed on to our customers, making us extremely competitive.
5. Good transport links
The location of our storage facility benefits from excellent transport links, so physical documents can be returned quickly.
6. Help manage the transition from other storage locations to our facilities
We can manage transport, registration and cross referencing audit exercises on your behalf to ensure a smooth transition from your current storage location to our secure and modern facility.
7. Quality Assurance
Darlington has a quality systems manager and adheres to the overall group Quality Policy. The site is accredited to BS EN ISO 9001, OHSAS18001 and work to BS Disc PD0008. We seek to achieve service excellence by encouraging a quality culture where managers and staff will always seek to not only satisfy customer expectations, but also exceed those expectations.
Clear SLAs are in place on all contracts and are able to demonstrate service improvements on a number of contracts. We would ensure the successful delivery of this service through agreement of clear quality standards with our customers prior to project implementation. As part of the project initiation phase of any new contract, it is our practice to produce a Quality Plan to ensure the quality of the products and services delivered.
Document storage, at either box and/or file level, is tracked via barcode technology using a bespoke in-house warehouse management system, hosted on the Capita WAN. Full reporting and audit trails on the movement of all items in storage are available.
8. Flexible, scalable and easily integrated solutions
We tailor our services to your specific needs, whether you require deep storage, active storage, back file conversion or scan on demand.
9. Proven track record
Capita Total Document Solutions’ core business involves handling large volumes of sensitive information on behalf of various public sector bodies. This includes revenues and benefits information for Local Authorities, payroll and records held by the Criminal Records Bureau. In addition Capita is experienced in the LAN and WAN security requirements, under Infosec Standard No 1, to process such information to user desktops.
10. End to end service
Capita Total Document Solutions are leaders in lifecycle document management. We offer a complete solution including scanning, electronic document management, Optical character recognition, web hosting and document destruction.